> ## Documentation Index
> Fetch the complete documentation index at: https://docs.orsunpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Security and Compliance

> Security measures, compliance standards, and data protection policies

# Security and Compliance

Orsunpay maintains the highest security standards to protect your data and ensure compliance with global regulations.

## Security Standards

### Data Encryption

* **At Rest**: AES-256 encryption for all stored data
* **In Transit**: TLS 1.3 for all API communications
* **Key Management**: Hardware security modules (HSMs)
* **Database**: Encrypted database storage with column-level encryption for sensitive data

### Network Security

* **Firewall Protection**: Multi-layer firewall architecture
* **DDoS Protection**: Advanced DDoS mitigation
* **Network Segmentation**: Isolated network zones for different services
* **VPN Access**: Secure VPN access for administrative functions

### Access Controls

* **Multi-Factor Authentication**: Required for all administrative access
* **Role-Based Access Control**: Granular permission management
* **API Key Security**: Scoped API keys with configurable permissions
* **Session Management**: Secure session handling with automatic expiration

## Compliance Certifications

### PCI DSS Level 1 (Planned)

Orsunpay is working toward PCI DSS Level 1 certification:

* **Current Status**: PCI DSS Level 2 compliant
* **Target**: Level 1 certification by Q2 2024
* **Scope**: Full compliance for card data processing
* **Benefits**: Enhanced security for card transactions

### SOC 2 Type II

* **Certification**: SOC 2 Type II compliant
* **Scope**: Security, availability, processing integrity
* **Audit Frequency**: Annual third-party audits
* **Reports**: Available to enterprise customers

### ISO 27001

* **Status**: ISO 27001:2013 certified
* **Scope**: Information security management system
* **Coverage**: All Orsunpay operations and data centers
* **Maintenance**: Continuous monitoring and improvement

## Data Protection

### GDPR Compliance

Full compliance with European General Data Protection Regulation:

* **Data Minimization**: Collect only necessary personal data
* **Purpose Limitation**: Use data only for specified purposes
* **Retention Limits**: Automatic data deletion after retention periods
* **Data Subject Rights**: Support for access, rectification, and deletion requests
* **Privacy by Design**: Built-in privacy protections

### Data Processing Agreements

* **Standard DPAs**: Available for all merchants
* **Custom Terms**: Enterprise-specific data processing agreements
* **Lawful Basis**: Clear legal basis for all data processing
* **International Transfers**: Appropriate safeguards for cross-border transfers

### Data Retention Policies

| Data Type           | Retention Period            | Purpose                  |
| ------------------- | --------------------------- | ------------------------ |
| Transaction Records | 7 years                     | Regulatory compliance    |
| Customer PII        | 3 years after last activity | Business operations      |
| API Logs            | 90 days                     | Security monitoring      |
| Audit Logs          | 7 years                     | Compliance requirements  |
| Marketing Data      | Until consent withdrawn     | Marketing communications |

## Regional Compliance

### United States

* **PCI DSS**: Payment Card Industry compliance
* **SOX**: Sarbanes-Oxley Act compliance for public merchants
* **State Laws**: Compliance with state-specific privacy laws
* **AML/KYC**: Anti-money laundering and know-your-customer requirements

### European Union

* **GDPR**: General Data Protection Regulation
* **PSD2**: Payment Services Directive 2
* **AML5**: Fifth Anti-Money Laundering Directive
* **SEPA**: Single Euro Payments Area regulations

### Other Regions

* **Canada**: PIPEDA compliance
* **Australia**: Privacy Act compliance
* **Brazil**: LGPD (Lei Geral de Proteção de Dados)
* **Singapore**: PDPA (Personal Data Protection Act)

## Security Monitoring

### 24/7 Security Operations Center

* **Threat Detection**: Real-time threat monitoring
* **Incident Response**: Immediate response to security incidents
* **Vulnerability Management**: Regular security assessments
* **Penetration Testing**: Quarterly third-party security testing

### Monitoring Capabilities

* **Network Monitoring**: Continuous network traffic analysis
* **Application Security**: Real-time application security monitoring
* **Database Activity**: Database access and query monitoring
* **API Security**: API endpoint monitoring and rate limiting

## Incident Response

### Response Process

1. **Detection**: Automated and manual threat detection
2. **Assessment**: Immediate impact assessment
3. **Containment**: Isolate and contain security incidents
4. **Investigation**: Detailed forensic investigation
5. **Resolution**: Implement fixes and security improvements
6. **Communication**: Notify affected parties as required

### Communication Protocol

* **Internal Escalation**: Immediate internal notification
* **Customer Notification**: Within 72 hours for data breaches
* **Regulatory Reporting**: As required by applicable laws
* **Public Disclosure**: When legally required or appropriate

## Merchant Responsibilities

### Security Best Practices

* **API Key Management**: Secure storage and rotation of API keys
* **HTTPS Enforcement**: Use HTTPS for all integrations
* **Input Validation**: Validate all user inputs
* **Access Controls**: Implement proper access controls
* **Regular Updates**: Keep systems and dependencies updated

### Compliance Requirements

* **Data Handling**: Follow data protection requirements
* **Audit Cooperation**: Participate in compliance audits
* **Incident Reporting**: Report suspected security incidents
* **Documentation**: Maintain proper security documentation

## Audit and Reporting

### Regular Audits

* **Internal Audits**: Quarterly internal security audits
* **External Audits**: Annual third-party security assessments
* **Compliance Audits**: Regular compliance verification
* **Penetration Testing**: Quarterly penetration testing

### Reporting

* **Compliance Reports**: Available to merchants upon request
* **Audit Results**: Summary reports for certified merchants
* **Security Metrics**: Regular security posture updates
* **Incident Reports**: Post-incident analysis and improvements

## Data Subject Rights

### GDPR Rights Support

We support all GDPR data subject rights:

* **Access**: Right to access personal data
* **Rectification**: Right to correct inaccurate data
* **Erasure**: Right to deletion ("right to be forgotten")
* **Portability**: Right to data portability
* **Restriction**: Right to restrict processing
* **Objection**: Right to object to processing

### Request Process

1. **Submit Request**: Email [privacy@orsunpay.com](mailto:privacy@orsunpay.com)
2. **Identity Verification**: Verify identity to prevent fraud
3. **Request Processing**: Process within 30 days
4. **Response**: Provide requested information or action
5. **Appeals**: Right to appeal decisions

## Security Resources

### Documentation

* **Security Policies**: Detailed security policy documentation
* **Integration Guides**: Security best practices for integration
* **Incident Procedures**: Security incident response procedures
* **Compliance Guides**: Compliance requirement documentation

### Support

* **Security Team**: Dedicated security support team
* **Compliance Consultation**: Compliance guidance for merchants
* **Training**: Security awareness training programs
* **Resources**: Security tools and resources library

### Contact Information

* **Security Issues**: [security@orsunpay.com](mailto:security@orsunpay.com)
* **Privacy Questions**: [privacy@orsunpay.com](mailto:privacy@orsunpay.com)
* **Compliance**: [compliance@orsunpay.com](mailto:compliance@orsunpay.com)
* **General Support**: [support@orsunpay.com](mailto:support@orsunpay.com)

<Note>
  Security and compliance are shared responsibilities. While Orsunpay provides a secure platform, merchants must implement appropriate security measures in their own systems.
</Note>

<Warning>
  Report any security incidents or vulnerabilities immediately to [security@orsunpay.com](mailto:security@orsunpay.com). Do not publicly disclose security issues before coordinating with our security team.
</Warning>