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Sign in to the merchant cabinet with your company account. Your company can have several shops. Check the company name in the sidebar, the shop shown on the page and the Test or Live indicator before looking up a payment or changing a setting. A payment created with a test key appears in Test.

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Find a payment

  1. Open Payments → Transactions. The list starts with the last seven days. Choose a longer range if the payment is older.
  2. Enter the exact transaction ID, order ID or PSP reference. If you only know part of the story, use the Status, Method or Amount filters. For example, select declined under Status to review unsuccessful payments.
  3. Open the matching row. Check the amount, currency and merchant in Overview. Open Timeline for the sequence of status changes, Refunds for refund records or Webhooks for delivery information.
  4. Use Copy ID to keep the transaction reference for support. To share a report with your finance team, close the drawer, check the active filters and choose Export CSV above the table.
The recording shows Test in a local demo workspace. Selecting Status → declined narrows the table to matching payments. All shops and transactions shown are synthetic.

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Check a missing webhook

  1. Find the payment and confirm its mode. Open Developers → Webhooks in that same mode.
  2. Under Endpoint, check the destination URL. Open the matching event in the delivery journal to see attempts and HTTP responses.
  3. If delivery failed, correct the problem at the receiving endpoint. If the destination is disabled, re-enable it after the fix. Open the event and choose Redeliver when available.
  4. Match the event ID in your application logs. Redelivery preserves the event ID, so your handler should process each event only once. See webhook verification and retries.

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Manage the shop integration

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Review your OrsunPay plan

Open Account → Billing. In Live, Available plans shows the offers available to your company. For Free or Growth, choose Review next to the offer, compare the monthly fee and transaction rates, and check the effective date before confirming. An authorized billing administrator can select a plan. Current pricing and Invoices show the agreement and documents for your OrsunPay service. In Test, Billing opens the Stripe sandbox. Use a test card to practice the subscription flow and select Refresh status to see the confirmed test result. For customer payments, your acquiring provider handles processing fees and settlement under your separate agreement. API keys, webhook settings and provider credentials are scoped to the shop and environment. Your role controls which actions you can take. If an action is unavailable, confirm the shop and mode, then ask your company owner or administrator to check your permissions.